Privacy Policy

1. Who we are

Milestones IT Solutions is a small IT and digital improvement business based in Spaarndam, the Netherlands.

• Business name: Milestones IT Solutions
• Email: sanjay@milestonesitsolutions.com
• KVK: 77426886
• VAT: NL 003198403B69
• Location: Spaarndam, the Netherlands
• Website: www.milestonesitsolutions.com

For data submitted directly through this website or Practical AI Lab tools, Milestones IT Solutions is usually the data controller. This means we decide why and how the submitted information is used.

2. What personal data we collect

We only aim to collect information that is needed to respond to you, review a tool result, understand a request, or improve Practical AI Lab reports and tools.

Information you submit directly

• Name
• Email address
• Company name
• Website URL
• Business size or business context
• Form answers, votes, suggestions, tool responses, and report requests
• Messages or notes you choose to send

Technical information

When you visit the website, some technical information may be processed by the website platform, hosting provider, form provider, security tools, or analytics tools. This can include browser type, device type, IP address, referring page, pages visited, approximate location, and timestamps.

3. How we use submitted data

We may use submitted information to:

• Respond to contact requests or questions
• Review Practical AI Lab tool results
• Send a requested report, roadmap, scorecard, or implementation plan
• Follow up on business enquiries
• Notify you about Practical AI Lab updates if you signed up
• Review votes and suggestions for future reports and tools
• Improve the website, forms, reports, tools, and services
• Keep basic records for administration, security, and legal compliance

We do not sell personal data to advertisers.

4. Legal basis for processing

Depending on the context, we process personal data based on one or more of the following legal bases:

• Consent: when you sign up for updates, agree to submit a tool result, or give permission to contact you.
• Contract or pre-contract steps: when you ask about services, request a proposal, or become a client.
• Legitimate interest: when we review requests, improve tools, protect the website, keep basic business records, or follow up on relevant enquiries.
• Legal obligation: when we need to keep financial, tax, or administrative records.

5. Use of AI-assisted tools

Milestones IT Solutions may use AI-assisted tools to help review submitted information, structure reports, identify common issues, summarize responses, or prepare practical recommendations.

AI-assisted outputs are reviewed in context before being used for client-facing advice or implementation planning. We do not use Practical AI Lab submissions for automated decisions that have legal or similarly significant effects on you.

6. Who we share data with

We may use trusted service providers to run the website, process forms, send email, manage business administration, host content, or protect the website. These providers process data only as needed to provide their services.

Current or likely service categories include:

• Website hosting and website platform providers, including Squarespace
• Form handling providers, including Web3Forms
• Email and business communication providers
• Analytics, security, and website performance tools where enabled
• Professional advisers, where required for legal, accounting, or compliance reasons

We may also share information if required by law, regulation, court order, or a competent authority.

7. How long we keep data

We keep personal data only as long as needed for the purpose it was collected for, unless a longer period is required for legal, tax, accounting, or legitimate business reasons.

• Contact form submissions: kept as long as needed to respond and follow up.
• Practical AI Lab tool submissions: kept as long as needed to review the result, respond, improve the tool, or support a related business enquiry.
• Email update signups: kept until you unsubscribe or ask for deletion.
• Client records: kept according to normal business, tax, and administrative retention requirements.

8. Cookies and similar technologies

This website may use cookies or similar technologies for basic website operation, security, performance, embedded content, analytics, or user experience.

Some cookies may be placed by third-party services such as the website platform, embedded forms, analytics tools, fonts, or media embeds. Browser settings can usually be used to block or delete cookies.

9. Security

We take reasonable steps to protect submitted information against unauthorized access, loss, misuse, or disclosure. No website, email system, or online form can be guaranteed to be completely secure, so please avoid submitting sensitive or confidential information through public forms.

10. Your privacy rights

If your personal data is processed under the GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain situations
• Object to certain types of processing
• Request restriction of processing in certain situations
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To make a request, email sanjay@milestonesitsolutions.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or another relevant data protection authority in the EU.

11. International transfers

Some service providers may process or store data outside the European Economic Area. Where this happens, we expect appropriate safeguards to be used, such as standard contractual clauses or other lawful transfer mechanisms where required.

12. Updates to this policy

This privacy policy may be updated when the website, Practical AI Lab tools, service providers, or legal requirements change. The latest version will be posted on this page with an updated date.

13. Contact

For privacy questions, data requests, or deletion requests, contact:

Milestones IT Solutions
Email: sanjay@milestonesitsolutions.com
KVK: 77426886
VAT: NL 003198403B69
Spaarndam, the Netherlands